croydon council complaints about neighbours

Often this solves the problem. The council took action in response to ongoing neighbours On Saturday 6 August, the family and supporters of Mr Duggan, numbering around 120, marched to Tottenham police station to protest about the shooting. Camron Smith died after being stabbed inside a residential address in Bracken Avenue, part of the Shrublands Estate in Croydon, on July 1. The only requirement is that the correct Certificate is completed by the applicant (which may not have been done here), but this is pretty minor. If you could bottle the dignity and resilience of the people weve spoken to and sell it, youd make a lot of money, because they have to put up with so much more than most people, Hewitt told Inside Housing. A brand new Croydon library could be sold off before it's even been used; Read More Related Articles. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Other than essential front line services, Planning is the thing that Croydon Council has let down the people of Croydon the most on and continues unaddressed at a high level in the council. Talk to your local police about ongoing crime and anti-social behaviour issues: Contact your police safer neighbourhoods team, NEW Help improve this site by Environmental health officers spoke to the owners . Complaints can also be submitted in writing or by telephone to: Complaints Resolutions Team. doors being closed. If you feel that these rules are not being adhered to, you are advised to contact the council for guidance/to make a complaint. You can help us keep the borough looking clean and tidy by reporting untidy or eyesore gardens. United Kingdom, NEW Help improve this site by Heather Cheesbrough, the six-figure salaried council exec in charge of the planning department, recently lectured elected councillors, telling them that, All the planning officers in the team have the highest personal integrity and professionalism.. But Regulation 122 of the Community Infrastructure Levy Regulations 2010 requires that these planning obligations must be necessary to make the development acceptable in planning terms and directly related to the development. The court judgement established the boundaries of Ms Zs house. As Inside Housing puts it, Many residents in the block and in another across the road had repeatedly complained to the council about the state of their homes. The problem is we will never get rid of the shit people in the council, because no other borough will recruit from such base material. If you're unhappy with something we've done, please let us know. Tweets & replies. We certainly think so, and wonder how or why she was persuaded to make such a flagrant error of law in this case. But lawyers who get fees from boundary disputes will oppose this, Having reliable and continuously updated INTERNAL plans of all properties should also be an additional (but separate) part of fire safety improvement post Grenfell. The scale of corporate dysfunction at Croydon council prior to its collapse into bankruptcy two years ago was serious enough to warrant police investigation into potential misconduct in public . However, Planning Departments have seen some of the biggest budget cuts of any Council Departments (although of course I dont know if this is the case at Croydon), so maybe its not a suprise that things are starting to fall apart at the seams. The council said it would reply before the end of December. Yellow signs backing a campaign against a new development can been seen in the tree-lined street of Pollards Hill South. South Croydon wasteland. Drop a pin on the map, describe the parking issue, and send it off - it takes just a couple of minutes. In January and February this year, Mr X sent the council three emails, chasing a response. If you have a company vehicle, a copy of the vehicle registration papers and a letter from the company stating that you have sole use of the vehicle and that it is normally parked at this address. Walls tend to stay put. Normally a Councillors mail bag is full of important, but not life threatening, mail and emails regarding missed bin collections, planning issues and complaints about noisy neighbours. You should be able to find the team's contact details on your council website, usually within the housing . The condition of the neighbours trees and vegetation. Now you might well think that Townsend, as someone with her qualifications and experience, in a position of such significant (delegated) power, would have known this. The council will expect you to discuss the issue and negotiate with your neighbour first. Routinely, the Ombudsmans office, when issuing its rulings, avoids identifying the complainants. They remain so. News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Get the most out of your neighbourhood with Nextdoor. How to make a complaint. If your neighbour is a tenant, you could contact their landlord. Abandoned vehicles. The fla Seller type Agency; Date available Date available: 17 Nov 2022; Property type Flat; Number of . Although dated February 16 2021, the relevant unilateral undertaking was only published by the council on May 18, almost three months later. Our approach. "Led by an independent external housing specialist, the inquiry will look at what has . Ombudsman (LGSCO) in relation to Croydon Council. That hardly chimes with the boast of . The council has also agreed to try and learn lessons from this complaint, the Ombudsman states, probably more in hope than expectation. And there are worrying signs that little has yet changed. But Hey, that sounds like hard work and it would expose to public scrutiny just how useless these two are. It confirmed it had written to the neighbour after the residents initial report of him urinating down the drain and the tenancy team would continue to monitor the area. For it to constitute a nuisance, the relevant activity must not be trivial or unreasonable. The implication is that there are too many complaints for the current management to handle, so wed better get some more 50k a year (and the rest) managers to fob people off. He disputes that the number of complaints he sends to the council is unreasonable, and says the emotion he can sometimes show when sending them is a symptom of his frustration at feeling ignored by the local authority. The sight of a damaged or slowly rusting car can also be an . Other Council workers seem to get more sympathy from this website, but not the Planning Department. By November last year, Mr X made a formal complaint. But this latest ruling from the Local Government Ombudsman effectively declares the planners to be utter buffoons. 3 1 March 2021. Croydon councillors vote against 15% tax rise. You can also make a complaint by: telephone: 020 8359 2000. writing to: Barnet Council, 2 Bristol Avenue, Colindale, London, NW9 4EW. . Just another episode in the regular shambles at Fishers Folly. A nuisance tenant who terrorised his neighbours, making their lives a misery with his persistent noise and anti-social behaviour, has been barred from his home by a court ruling. By this stage in the Ombudsmans report, the author is clearly warming to the theme of the mind-numbingly, staggering incompetence of the Croydon Council planners. Croydon Council. We didnt and were still waiting. There may be visible damage to suggest a crash or signs the vehicle has been stolen, such as: Abandoned vehicles can cause a nuisance by obstructing roads, traffic and pedestrians. Public Realm Division, Pollution Team, 6th Floor, Zone A Bernard Weatherill House Wireless exposes disconnect between Bromley and neighbours. You can report fly-tipping online or download our Don't Mess with Croydon app to send a photo and location of fly-tipping straight to the relevant team. 28 June 2021 . The Ombudsman says that the council has accepted its findings, and will pay Mr X 750 in recognition of his distress, time and trouble, and pay 500 to Mr Y, with apologies to both. Information about our two-stage corporate process can be found on this page. This report simply relates what the Local Government Ombudsman says. Call the police. Based in Croydon and edited by Steven Downes. How to make a complaint. Croydon road traffic can be congested and parking is in short supply; but drivers dont have far to go to reach major roads such as the A23. We do not provide anout of hours service for complaints about parties. The Ombudsman says that there were two key points that the council ought to have considered. Complaints should be made to the Council within 12 months from when a customer feels that something has gone wrong. Croydon man furious at neighbour having tree cutter over at 9am because it's 'ruined his lie in' Stop what you're doing and check out these cats that looks like vampires Monument Beach Bourne, Ma, A brand new Croydon library could be sold off before it's even been used; Read More Related Articles. The councils Housing Revenue Account is a ring-fenced fund used to run the boroughs council homes. Residents of the block claim that Croydon Council had been informed of the issues but had not acted. As well as sending your report to the council, we put it online, so everyone can see where the recurring litter hotspots are in your neighbourhood. Planning delivery has always been a weakness at Croydon Council and is the major factor in the recent referendum for a mayoral election. Councillor Ali will go down in history as leader of Croydon Council for less than two years, her political career forever stained with the scandal of the council homes on Regina Road the worst homes in Britain, as they were described on national television. Based in Croydon and edited by Steven Downes. This DCP supplements and supports the Ashfield Local Environmental Plan (LEP) 2013. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a Construction Logistics Plan before development commenced. Section 65 of the 1990 Town and Country Planning Act requires that a council shall not entertain a planning application that does not meet the certification requirements set out in the Town and Country Planning (Development Management Procedure) (England) Order 2015. Croydon Council has the power to deal with noise nuisance that is considered to be a statutory nuisance. The court granted this in January 2020, the Ombudsmans report states. Croydon Council. The leadership is helpful, creative and always supportive. Yet a Labour-run council has axed its meals on wheels service even after paying its outgoing chief executive more than 600,000, it emerged yesterday. The council warned the full impact won't be known until strike day but as of Monday, February 27, it has been told 11 of its 63 schools will be shut, 16 partially shut, 16 open, and the . Silverleaf Developments made a planning application that included my land. All bad enough, you might think, but there was more to come on the day, this time from the council. Am I missing something? Quantum Homes, their work on Pollards Hill South . How Do Squirrel Monkeys Protect Themselves, Open Menu. And theres a culture of not actually listening to what theyre saying. You can change your cookie settings at any time. Aside from Croydon Council's mega 15% hike planned, London councils can increase bills by 10%. The council found the size of the garage then under construction exceeded that allowed under permitted development rights, where a developer does not need any planning permission. The complaint was addressed to Townsends boss, Cheesbrough (who is still working at Croydon after her new job in Redbridge had somehow fallen through). Nuisance. If your neighbor complaint is more of the barking dog However, this week has been very different because in and amongst my usual e-mails, I have received messages from residents raising serious safeguarding issues. For a start, theres nothing to be found anywhere on the councils clunky website that reports any part of this latest clusterfuck by the planning department. This includes seeking planning consent on land that is owned by someone else. Enter your email address to subscribe to this blog and receive notifications of new posts by email. If the noise continues and we can see from your diary that it is unreasonable and therefore could constitute a noise nuisance we will serve an informal notice on the alleged offender. A petition was recently set up on the website www.change.org to show support for the continuation of live music at The Jolly Farmers after several complaints from a neighbour. Having revoked the decision and before issuing any new decision notice, it would now be expedient for the council to fully reconsider its original decision, before a perfectly good family home is demolished, before more unwelcome and undue stress is caused to neighbours and before more abortive costs are incurred by the applicant. If you are experiencing ant-social behaviour there are many organisations which can help, depending on the situation: If you are a Housing Association tenant, please report the issues to your Housing Association. This form can be used to report a number of problems relating to the environment, that is in your neighbourhood, on the streets and roads, in parks, woodlands and public areas, which you think should be brought to our attention. As many as 450,000 complaints are investigated each year by councils. Parties. But it said this was a civil issue and as such not a relevant planning consideration. There is a culture of not taking their complaints seriously., And Hewitt has a worrying message for Croydon Council and other social housing providers who fail their tenants. Meanwhile, for a while at least, and albeit it across a demolition site, the Newlands can enjoy an improved view of the greenery to the south. Ploughing through the law: demolition of 89 Hyde Road went ahead, despite a complaint suggesting the council process had been unlawful, Schedule 1 of the undertaking reads (my italics for emphasis): Sustainable Transport Contribution means the sum of 13,500 to be utilised towards (which could include but not limited to and council exercising absolute discretion) sustainable transport, highway management measures and the delivery of sustainable transport initiatives in Sanderstead.. Although, as this website appears to have put my actual name, rather than the alias as I thought it would, I should add that this is just informal advice and you may wish to get your own professional planning or legal advice. If it's an incident that has already happened and doesn't need an immediate response, call the national Police non-emergency number, 101. And if they say that Croydons planners are, at best, negligent, or at worst, incompetent, then perhaps it is well overdue that suitable action is taken at Fishers Folly. But he says because the council gave Ms Z planning permission, she undertook further building work. To make a complaint, please use the online form below. He has built out building in his back yard without lawfully planning. The resident made further complaint s on 21 August 2020 and the landlord issued a formal letter about the problem to the neighbour in line with its complaints policy. If it is longer the Council may ask customers to explain why they could not complain sooner. Choose the service you want to make a complaint or give us feedback about. Click here, https://insidecroydon.com/2021/10/05/director-of-plannings-bogus-claim-over-institute-membership/, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, 'You never mentioned 15% tax hike when seeking election', Teachers in unanimous vote to escalate their strike action. Whether its unconsciously, there is potentially this culture thats seeped in of we dont need to rush this and thats a really dangerous conclusion to come to. Call 999 if the crime is still happening or 101 to report a crime later. Our efforts were initially confined to another scheme at No98, which had been put forward by one of the more rapacious developers in southern Croydon, Aventier. Complaint Resolution Team Croydon Council, Floor 7 Zone C Bernard Weatherill House 8 Mint Walk, Croydon CR0 1EA or email us at: complaints@croydon.gov.uk Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; We are open for pre-booked appointments only Communal cleaning: The landlord explained that the caretaker was scheduled to attend weekly on a Monday COMPLAINT 202006413. But on November 18 last year, the committee approved the demolition of 89 Hyde Road and its replacement by a block of nine flats. Ms Z partially removed two of the three stanchions and left the third one standing complete. Putting the boot in? In May 2019 and all points after that, it was clear at least some of the garage structure was on land outside Ms Zs ownership., The council should have gone further, the Ombudsman says. In May 2018, the council opened a planning enforcement investigation to consider various potential planning breaches committed by Ms Z. And because people often dont have anywhere else to go, when they complain theres a sense of whats the urgency, theyre not going to leave. We have to build more homes and South of the Borough has to take its share but they should at least be of a high design standard and fit in with the surroundings. giving feedback Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Hide, Send feedback directly to the content team using our website feedback form. You could use a mediation service if raising the issue informally does not . How we deal with corporate complaints. Three clicks and you're done. If you have a story to share about housing conditions, email housingstories@itv.com. There are a large amount of formal complaints about their planning practice that are on file but delayed internally once responded to they then go onto the ombudsman you can see why Croydon Planning Department is choosing to stall these internally. Croydon Shire Council PO Box 17 Croydon QLD 4871 (07) 4748 7100 (07) . An examination of the councils enforcement log suggests the Council only issued a decision in January when its enforcement officer queried at that time with the planning officer why they had not taken a decision on the application. A number of drug dens which caused residents to "live in fear" have been shut down in Croydon. I would put out a plea to maybe cut the officers a bit more slack, particularly the ones, at my lowly sort of level, that are not managers, have no control over how many applications they are allocated, and also have no real control over the policies they are required to apply, or the Planning Laws that govern their powers. It is established case law that local planning authorities cannot withdraw and re-issue decision notices to correct such errors. Our approach. Families have had their lives completely destroyed by this. It will come as no surprise to anyone who knows the road, to hear that those lorries have been blocking driveways and preventing local residents from going about their normal activities, some of which includes caring for elderly relatives. I Love Croydon Reviews 12 . Hide, Send feedback directly to the content team using our website feedback form. Their reports are deliberately written in a dry, officialese. My own Labour-controlled Croydon Council is in debt to the tune of 1.5bn. I cannot see the council scrutinised Ms Zs service of Certificate A through any such process here. I think there has been a breach of planning control near my property and the council has not taken enforcement action. We plan to continue to shine a light on the treatment of tenants and the conditions they are living in, and keep questioning what is being done about it., Read more: Only 10% of council housing repair jobs ever get checked If you're a member of the public who has concerns that a child or young person is being harmed or needs support, you should contact our Single Point of Contact (SPOC) team. Read more: Your staff make us feel less than human. Posted. (19%) This team is usually your first point of contact as a private renter. As many as 450,000 complaints are investigated each year by councils. Once this form has been completed, the information will be forwarded to the relevant team for action. Examples of nuisances may include noisy animals, loud air-conditioners and interference . Brake System Calculator, At times the flooding in Lower Barn Road and Mitchley Avenue is so bad that it cuts Riddlesdown in half., And Hale concluded, The whole scheme does absolutely nothing in terms of sensitive optimisation it is pure maximisation of the site to the huge detriment of the green and open local character. The hours of service are: Monday to Wednesday. CROYDON IN CRISIS: If 2020 was Croydon Council's year of Negreedy and bankruptcy, 2021 has been the year of leaks, mould and a local authority exposed as incompetent and uncaring about those living in its properties. I asked Will anything be done to enforce what has been approved here, or is the developer to be given free rein? Also the same problems with the complaints process they dont follow their own complaints process. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Both Mr X and Mr Y learnt of Ms Zs planning application and objected. The High Court ordered that Ms Z should therefore remove three steel stanchions outside the boundary of her house which formed part of the frame of the garage. The you can get help for rough sleepers through StreetLink. It will surprise no one who has had to deal with Croydons cash-strapped council that it failed to do so. As a result of this case, the council has been forced to pay out a modest amount of compensation to the two wronged neighbours, while giving an undertaking to change its official complaints procedures. There is a borough-wide issue in council blocks with damaged and vandalised security doors. If you live in an urban setting and communicate with your neighbours about your plans, are sensible about hygiene and vermin control, and where you locate your coop, there is . No public servant has understood their responsibility or how to show contrition since. Deliberate delays by council officials in the processing of a formal complaint from a couple in their 90s has helped allow the unlawful demolition of a family home in Sanderstead and the start of development of a block of flats, in breach of planning permission. As Inside Housing puts it, Many residents in the block and in another across the road had repeatedly complained Two years continuous noise nuisance, making life unbearable for a neighbour undergoing chemotherapy, has ended with a three-month closure order on an Upper Norwood flat. Your Croydon. Attribution. We will also ask you to keep a record of the noise and how it affects you on diary sheets for a few days or weeks, depending on how often the noise occurs. News & events from Croydon Council. There were 121 complaints to the Ombudsman about the running of Croydon Council - more than 10 each month. Dont include personal or financial information like your National Insurance number or credit card details. Noise nuisance. There is no discretion in that. Many residents have already chosen to take advantage of the scheme to plant trees as groups, contributing as little as 3 per person, raising the full amount as a team." giving feedback A neighbour said the situation is "upsetting and frustrating" as so many people are in need of a home. CROYDON IN CRISIS: If 2020 was Croydon Councils year of Negreedy and bankruptcy, 2021 has been the year of leaks, mould and a local authority exposed as incompetent and uncaring about those living in its properties. Dozens of concerned residents took to the streets chanting "Croydon Council, shame on you" - as part of a protest against poor housing conditions on Wednesday night. If you live in private rented accommodation, please contact your landlord or managing agent. Perhaps a Government could bring in a requirement for new title pans to accurately plot all boundaries and building plans on NEW and REBUILT properties using modern surveying methods down to a very high level of accuracy eg by Satellite co-ordinates. If you are a Council tenant or leaseholder please contact your Tenancy Officer or call 0208 726 6000. Read more: Developers given free rein from a council with no controls . It will take only 2 minutes to fill in. Water leaked from lights and into sockets, leading her to unplug her fridge to avoid electrocution., And reporter Hewitt said, Walking into that flat and seeing not just appalling, squalid conditions, but the fact that it was quite obviously dangerous and Fransoy was living there with her two little boys., The most angry I have ever been: reporter Dan Hewitt with council tenant Fransoy Hewitt in Regina Road in March. On July 3, I was phoned by Mr Newlands, who told me that all the trees on the site were being cut down. The parish council said it found vehicles travelling in . Call 999 if the crime is still happening or 101 to report a crime later. This time, through a relatively minor boundary dispute between neighbours, the Ombudsman has exposed massive levels of incompetence in the councils planning department. Ive had a very similar experience where the planning department have been willing to allow a developer to break law, planning policy and mandatory policy. Ombudsman finds Croydon council did not carry out assessments, provide 'Mr D' with a support plan or offer him a personal budget. Support is available for you or someone you're worried about. Show Where neighbours borrow tools and sell sofas. Block by block: Quantums proposed five-storey block of flats for Hyde Road, a street of two-storey homes. But at least shes no longer claiming to be a chartered landscape architect so thats nice. Barnstaple To London Train, Local groceries, essential shops, parks and other amenities nearby. A planning officers report accompanying the decision noted Mr X and Mr Ys objections, based on their ownership of some of the land on which Ms Z had built the garage. Heather Cheesbrough was in charge when Planning Policy SPD2 was written. rosie rivera house address 4123; kal magnesium glycinate arsenic; is captain jacks deadbug safe; doctors accepting new patients whitby open 9am to 4pm, Monday - Friday. Contact the police if your neighbour is breaking the law by being violent or harassing you. The report was finally released at lunchtime today, with council leader Hamida Ali emailing it first to members of the Croydon Labour Party. On April 19 this year, and with the benefit of legal advice, I submitted a formal complaint to the council on behalf of the Newlands. Hope Thrift Bellgrade, Croydon is an amazing and quaint beautiful town on the Savannah Highway in Queensland, make it part of your journey to Cairns or Tropical North Queensland. It found that at its southern and western boundaries, the garage trespassed on land in the ownership of Mr X or Mr Y. It seems like this website loves to stick the boot in on the Croydon Planning Department. We are committed to making our website accessible to all visitors. The gaslighting is astonishing. To reduce noise nuisance from houses and premises, the law defines a maximum amount of noise which is acceptable during night hours. I am so glad I dont work for Croydon Planning Department. The Planning department can advise on height of wall needing Planning Permission (PP) , which will depend on whether the wall is alongside a highway. For reasons that should be obvious when dealing with local authorities and their planning departments, the Ombudsman tends to try to avoid becoming enmeshed in disputes between the public and their councils planners. Croydon Council had been dealing with our formal complaint for three months by this point. I note that at no point in the application did Ms Z present a plan showing the footprint of the garage in relation to the property boundaries or surrounding land. More importantly though, it not been NOT APPROVED. Putting aside the likely unauthorised blocking of the highway, the demolition works were in direct breach of Condition 5 of the permission, which required the submission and approval of a "Construction Logistics Plan" before development commenced. The council said the next phase of its Streetspace scheme will launch on 28 September and will use planters and signs to transform four more streets into places to walk, cycle and exercise while maintaining car access for their Also, if you are planning an international move, we can do it.

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