does stubhub refund cancelled events

That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. Customer service all the way to your seat, 2000-2022 StubHub. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. StubHub Sellers Cries Foul Over Secondary Ticketing Market's New Customers can choose to keep their credits if they like. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Little-Known Statute Could be Key To Getting A Refund For Cancelled StubHub was pressing hard to get money. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . All Rights Reserved. Buyer Guarantee | SeatGeek Powered and implemented by Interactive Data Managed Solutions. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. You don't throw him out of the restaurant," Rossman said. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Viagogo, a tickets marketplace, bought StubHub in February 2020. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Stubhub does not have the money for refunds and recently admitted so in court. The agent will be able to grant you a refund if your scheduled event has been canceled. Events that were postponed or rescheduled wont be refunded, Fowlks said. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. 2023 Fortune Media IP Limited. Log in to your StubHub account and click or tap Profile then Orders to view your event status. News provided by The Associated Press. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. Prefer a cash refund instead? The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. But people want their cash back now. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Jackson, MS 39216 Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Suite 204 Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. Sorry we couldn't be helpful. By attending the event, you assume all risk of exposure to COVID-19. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. The reason I bought tickets on StubHub was the guarantee. Whenever that might be. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Will 2021 Become StubHub's Nightmare Year? - forbes.com Read more about our event cancelation policy. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Marketplace is a division of MPR's 501 (c)(3). It was no problem canceling New York City hotels. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. StubHub users agree to StubHubs policy on venue health and safety protocols. And StubHubs award-winning customer service is on standby to help with any issues or concerns. 8, Ch. 72 hours prior to the event). Terms at draftkings.com/sportsbook. In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. Financial experts say there are rumors StubHub may not even survive the pandemic, but for now it's still trying to weather the storm. Seamlessly, a full refund will be reimbursed to your account. Receive a full refund of your purchase 2. How do I get a refund from StubHub? Farley said refunds should be a piece of cake. Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Thats everything that we can tell you about StubHubs returns and refunds policy! Explain your scenario, and provide any applicable evidence. It doesn't look like the case has officially seen the courts yet. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money / CBS New York. Just three weeks later, the company issued an update on their coronavirus policy. Paul Sawers / VentureBeat . Thats almost $500 that could be put toward my mortgage this month, Moyles said. STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp PDF In the United States District Court for The Western District of Wisconsin All Rights Reserved. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. In March of 2020 t On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. Avoid touching your eyes, nose and mouth with unwashed hands. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . 2. For most sold out events, Stubhub is a great and easy way to get tickets. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. Daphne, AL 36527 [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Viagogo refused to refund her . StubHub to refund canceled events after pandemic complaints Receive a full refund of your purchase, 2. StubHub recently stopped offering cash refunds for canceled or postponed events. For your convenience, we will directly add it to your StubHub account once the event is canceled.. If they are successful, the defendant pays the legal fees. Then theres the question of the legality of the move, beyond any ethical shortcomings. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. Reply from StubHub UK. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". Postponed events may not be eligible for refunds. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). Tel: 205.795.6588 If you have tickets, the first thing to do is decide what you want. 2020 CBS Broadcasting Inc. All Rights Reserved. Lindsay is the author of this solution article. Sep 15, 2021, 1:28 PM. By choosing I Accept, you consent to our use of cookies and other tracking technologies. "It was no problem canceling flights. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. StubHub updated their policy today. Yes Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. Customerscomplained to the press andfiled lawsuits. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. But these are unprecedented times.. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. No. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Request to speak to a Vivid Seats agent. That guarantee is a promise you'll get your money back. However, there are some cases where StubHub may give you a refund, or even replacement tickets. The Associated Press. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. All rights reserved (About Us). Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices Kimmel says, legally, companies cant just change the rules due to COVID-19. Suite 101 What are the consequences if I dont comply with these health and safety policies? Offers may be subject to change without notice. I still printed out the notice of dispute. Overall, the website has very good customer service & refund policy. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. What will ticketing look like after StubHub files for - Medium 5. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. Its no longer giving refunds, just coupons. StubHub issuing refunds for events canceled due to COVID - The Enquirer StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. FORTUNE may receive compensation for some links to products and services on this website. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Simply go to yourStubHub Walletand click the Request cash refund button on the appropriate credit. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Cookie Settings/Do Not Sell My Personal Information. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Prefer a cash refund instead? Suite 1800 Financial Center But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. Stay home if you are sick and advise others to do the same. Emily Walsh. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Thats simple contract law, he explained. Through it all, Marketplace is here for you. That means all of those remaining or yet-to-be-played games hang in limbo. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. But these are unprecedented times.. That may be the best way to protect you, the fan, from StubHub. Were committed to guiding you towards the resources you need to answer questions about your event. StubHub won't give refunds for canceled events, just 120% site credit

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