stubhub refund policy change

Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. The FanProtect Guarantee is StubHub return policy. StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. I have been attempting to contact you several times regarding ticket order #553613638. Of course! The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. I lost my tickets. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. I didn't receive my ticket and they won't give a refund only a worthless coupon. Needless to say, I received a full refund. StubHub has the final decision on whether or not you will receive a refund. Managing your orders 43. I will be putting a hold on my credit card for the tickets and they can fight me. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Never use stubhub again. anyone have any advise on how to deal with this? In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. We were able to register one wristband, but not the other. Help us improve this article with your feedback. We are changing the way you register and sign-in to the StubHub Community. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. Hi, @Fatsuma! Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. Then over night, we lost our jobs and the shows were all cancelled. StubHub will offer refunds for canceled events but not postponed events. Stubhub policy on refunds is ridiculous. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. People have to make mistakes all the time and this was a mistake. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. Now you gave them no time to sell again. StubHub stopped guaranteeing cash refunds. Said cancellation was glitch. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Stub hub wants me to spend $200.00 for a transfer fee they say I will get back with the Full refund How can I spend money to get My money back when we lost our jobs? We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. I don't know how your company seems to think that 120% is of equal value or better. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. "I finally got a supervisor on the line and he said 'No. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. My tickets were 100% real. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. Tickets were either never delivered or arrived late. i have tried to call several times but have been on hold >3 hours on 2 occasions. Combined with viagogo, we now span 90+ countries around the world. I checked by calling Ticketmaster. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Unconscionable Money grabbers. Under normal circumstances, these processes are manageable. Include the reason for the refund and any supporting documentation. if you have any questions please feel free to contact me. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Announcements have been made but, a plan of action has not been put into play quite yet. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. Want to pick up my tickets from a UPS store. This cookie is used for the website live chat box to function properly. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. Many events this past month were canceled. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. I don't want a damn coupon, I want my money back! Never Will I Buy From Stub Hub Again. We waited two hours until they decided to open the door again. The event has been passed, and no new date has been posted. This is the worst service I have ever are ticketes but are tickets were NO good. As your event is postponed you are in limbo. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Also how can stubhub charge me $176 when I never received any money for this purchase. I WILL NEVER RECOMMEND THIS WEBSITE OR NEVER USE IT AGAIN!!! My 15 year old brother purchased some tickets without my permission with my debit card for a concert I didn't know until I got the email and I called rift away to cancel it or get a refun and they said they don't do refunds all saws are final sales and it didn't matter cause it was a family member that purchased the tickets!!! State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. "These consumers made a deal with StubHub," he said. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. We appreciate your patience. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. They said if I disputed it with my CC company they'll cancel my account with them. You still ended up with my money, and I never received any value for that. Very disappointed. Paid over $550 for two Hangout festival tickets. The original purchase has aged off my account history. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. Re: Refund in Progress. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . All rights reserved. Is Beyonces Tour Another Dynamic Ticket Price Mess? I agree. My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. I would not take a.) a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. This was an unauthorized, unreasonable charge. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. Immediately called StubHub customer service. And if you work in corporate you know that everyone has a boss except the CEO. Analytical cookies are used to understand how visitors interact with the website. That's why they have a return policy. Its a bull. "The return of live events, the input of customers, partners, and regulators, and the . Hopefully the credit card company will stand up for me. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. I will be filing a formal complaint and will NEVER use stubhub again. Your email address will not be published. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? All rights reserved. StubHub will contact you as soon as possible. Select Sell tickets from the three dots. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. I'm not paying $176 when stub hub messed up my order. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Following backlash from customers, the ticketing company responded in a statement this week. I tried transferring through Wells Fargo and they didn't let me transfer. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. These cookies will be stored in your browser only with your consent. 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I do NOT want a coupon I want my money. Horrible return policy, will never use stubhub again!!!! The cookie is used to store the user consent for the cookies in the category "Other. Unfortunately, my order was submitted when I was clicked the cancel button. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. There were two artists scheduled to perform. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. I called stub hub because my brother got the wrong seats for a concert. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. My credit card can do refunds up to 60 days which of course is passed. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. StubHub phone wait times are 3 hours. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Worst Ever. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Called stubhub, no help! The credits are valid through the end of 2022. You dont get to change the rules to suit you after the fact. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. This cookie is set by GDPR Cookie Consent plugin. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Concert was postponed to October and was just canceled. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. NEVER AGAIN will I use STUBHUB. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. A total ripoff! LAST time I purchase tickets through StubHub. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? this company sucks. Do not buy tix here! Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I ordered the tickets less than an hour ago. Worst Customer Service Ever. Or am I screwed. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. 4.6.2020. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it.

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