department of housing maintenance contracts nsw

North Coast. More information. Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. If your property is leased from a private landlord, your housing provider will notify them of any repairs that are needed. Tenants are best contacting their tenancy manager of their housing provider. Maintenance Contracts The NSW Federation of Housing Associations (the Federation) welcomes the opportunity to make a submission in response to the inquiry into the management of NSW public housing maintenance contracts. The Housing Authority Procurement Principles aim to ensure best practice procedures in procurement and contract management. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. The contracts are published on the Government tender's website launch. Who to contact. AQxHV:Uz h$Ydy:gsnt%,y0);. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. An emergency repair is defined in the Residential Tenancy Act as a: The Residential Tenancy Act does not describe non-emergency repairs and does not provide any guidelines as to when they should be completed. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. Alternatively, you may approach the current Head Contractors to obtain subcontractor work: Programmed Facility Management Pty Ltd - South Metro, South West, Great . If you buy into strata, you not only own your property, but you also share the ownership of common property such as gardens, fencing, pools and elevators. For more details, read about response times for maintenance. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. A further $1.669 million investment has been approved to extend the program to February 2022. Maintenance contractors | Defence Housing Australia Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. If we accept the request, a tradesperson will contact you. Public housingNew South WalesMaintenance and repair. Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations For general enquiries, feedback, complaints and compliments. All contracts the Department of Customer Service enters into with the private sector valued over $150,000 are required to be recorded in the register of government contracts. If you are having any difficulties, you should speak to your housing provider. 3216 0 obj <>/Filter/FlateDecode/ID[<5059B1B0132BC04D89C2DD10FA8FEE9A>]/Index[3202 26]/Info 3201 0 R/Length 78/Prev 1251475/Root 3203 0 R/Size 3228/Type/XRef/W[1 2 1]>>stream The agency and its contractors may pay to maintenance laborers and mechanics no less than the wage rate(s) indicated for the type of work they actually perform. To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. The independent valuers engaged are active financial members of the Australian Property Institute in the state or territory in which the property is located. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. Maintenance Officer jobs now available in Lake Munmorah NSW 2259. The timeframes for this non-urgent work can be up to 12 months for completion. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Government procurement advice and assistance. This is particularly important if there is likely to be further damage if the repair is not completed quickly. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. Contact the Housing Call Centre if your home needs responsive maintenance - repairs that are needed because of normal wear and tear, or damage caused by your household or visitors. Find your ideal job at SEEK with 3,669 monitor jobs found in Point Clare NSW 2250. Communities and Justice Grants. The length of time it takes to contact you depends on the urgency of the work. 1/17/2022 The company will manage more than 24,000 properties for the NSW Land and Housing Corporation for next five years. Department of Enterprise, Investment and Trade. hbbd``b`- "H For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. Contractor Portal | Family & Community Services Contractors You need to log in to use this page Username Password If you have forgotten the Username and/or password please contact us on facsinfo@facs.nsw.gov.au. Contract number. Terms of Reference Timeline Submissions Hearings and Transcripts Reports and Government Responses Other Documents Contact us xZKoH( lIcd2,dC1T2[_$&]]|o?tjU/~SvJ\y-??vV",|Ia'BFikM&P&s_?|Yy"M*xzHzG-.tlJ,.d4=jiUpHEfWS-.?. Since then, it has evolved into an ongoing compliance evaluation process for when the department needs to expand the capacity of the ESP list. This factsheet briefly outlines NSW residential tenancies law - including coverage of the Act, your rights and obligations, and certain terms of the standard tenancy agreement., As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies . Contractor. An emergency is the only time maintenance staff can enter your home without your permission. Housing Maintenance | Department for Communities Housing Maintenance Part of: Housing Association Guide, Housing Management Guide Introduction This guidance sets out the standards. The Public Account Committeeis inquiring into the management of public housing maintenance contracts in New South Wales. %%EOF Please call Tom O'Sullivan - 0431 495 694 Save Property Maintenance Handyman Cadence & Co Pty Ltd 8d ago Sydney North Shore & Northern Beaches Trades & Services Maintenance & Handyperson Services Collaborative team Trades & Services Gardening & Landscaping A newly-formed position within a premium landscape construction and maintenance company! 4 A contractor will contact you to make an appointment for an inspection and/or repair to take place. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Repairs, modifications and maintenance to a property, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. <> The Department expects its contractors and suppliers to fulfil contractual obligations, including pricing, quality of the service or product, reliability, financial reporting or otherwise in accordance with individual . Maintaining a large property portfolio is costly work. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 30 days or until the contract is complete, whichever is longer. An emergency repair is defined in the Residential Tenancy Act as a: Burst water service At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. 3 0 obj 5Counterpoint Community Services INC and South Sydney Community Aid, No. The cleaning services contract is managed by Public Works Advisory. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. Copyright Defence Housing Australia, 2015. Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, 6am6pm: call the maintenance number for your nearest. For any questions, please email procurement@dha.gov.au. Contract Award Notice ID. NSW Public Works staff servicing every corner of regional and rural NSW Your rating will help us improve the website. %PDF-1.5 We appoint contractors to our panel via Austender through our rolling tender program. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Particulars of the goods or services to be provided under this contract. % The deadline for applications is February 21, 2023. service contract; rather, it is a set of general guidelines. Privacy Policy and %PDF-1.6 % Agency HealthShare NSW Category (based on UNSPSC) Healthcare Services Published 10-Feb-2023 Contract Period 30-Jan-2023 to 2-Mar-2023 Estimated amount payable to the contractor (including GST) $169,870.77 (Goods or services supplied) Contractor Name Roche Diagnostics Aust Pty Ltd Is an Aboriginal or Torres Strait Islander owned business No If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. Information to tell us When you request maintenance, tell us: LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. Your rating will help us improve the website. On a typical day, we work with 3,000 skilled subcontractors to complete 1,000 orders. Department of Customer Service. Copyright Defence Housing Australia, 2015. 3/56 363.50944 (DDC22) The caretaker period for the NSW Election commenced on 3 March 2023. Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. The list was initially established through a formal open tender process in 2010 ( DETP1028 ). Contract region. In most cases, the level of discomfort/disruption the repair causes the tenant determines the priority, as does the potential damage to the property if it is not attended to. 1 0 obj This ensures that the properties they manage are maintained at an appropriate standard for the whole of their useful life. S]lY(:=Yfty>dS:J$BR,43W:tmP&V]9,Qs DPiq=Eorgg=UH{Nvq|;r]=s9!P[Ubd(l/rVgt GK:p|0'w:%.## MCJlhEl$Q%)IC6;bG*_2jc-OPmWq`Yptpp.ul;AF_51o7wLnGtbgt^JG=-9-E o*[sT The contracts and tenders currently registered with respect to the Department of Customer Service are disclosed on theGovernment tender's website. Emergency maintenance is needed when faults or damage need fixing immediately because: We usually respond to an emergency in 14 hours, depending on the situation. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. Ventia's acquisition of Broadspectrum, completed on 30 June 2020, brings together two highly complementary businesses, each with a proud heritage of providing essential infrastructure services in Australia and New Zealand. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. The government also leases a smaller number of properties from private owners to use for public housing. Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. Public Accounts Committee. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. We've now conducted 75,000 property inspections. Thats an average of around 1,750 requests every day. <>>> 4 0 obj We appoint contractors to our panel via Austender through our rolling tender program. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. This inquiry is no longer receiving submissions. Your housing provider will already have agreed an appropriate time frame for the completion of works. Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services List of Maintenance Contracts Projects in NSW - Cordell Connect projects State Australian Capital Territory Norther Territory Queensland South Australia Tasmania Victoria Western Australia Categories Retail Education Medical Entertainment Social Sports Residential Aged Care & Retired Developments Civil Engineering Military Commercial Premises Communities and Justice, NSW Department of . Department of Education. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. Help us improve the content on our website or tell us what is working really well. after-hours (6pm6am, MondayFriday, weekends, public holidays): call 1800 808 107. people's lives, health or safety are at risk, your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement, your contact number for the tradesperson to call you to arrange access, details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Living in social housing. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. $5 billion. The strategies highlight outcomes and investment requirements to address accessibility and inclusion for our staff, stakeholders and customers. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Community housing tenants. Your rating will help us improve the website. View all our monitor vacancies now with new jobs added daily! Beleaguered cleaning and catering company Spotless Group has been re-awarded a contract worth $62 million a year to maintain NSW's social housing. maintenance contracts in NSW, with particular reference to: Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Responsive maintenance covers repairs that are needed because of normal wear and tear or damage caused by your household or visitors. DFFH - maintenance policy and practice 2. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. DHA regularly engages independent valuers to undertake valuations for properties under management or being considered for management by DHA. Home building contract $5000 to $20000 Home building contract for work over $20,000 Suitable for new homes, major alterations and additions. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Rights and responsibilities: community housing, Failure or breakdown of the gas, electricity or water supply to the premises, Failure or breakdown of any essential service on the premises for hot water, cooking, heating, cooling or laundering, Fault or damage that cause the premises to be unsafe or not secure. Please enable scripts and reload this page. Home building contract for work between $5,000 and $20,000 Suitable for trade work, maintenance and repair work as well as smaller alterations or improvements likely to cost less than $20,000. In order to become a maintenance contractor for the Department of Communities, you are encouraged to register with and view the Tenders WA website. Housing NSW. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available in this website. On October 21, the NSW state government eased restrictions on religious gatherings, increasing maximum attendance from 100 to 300 persons. d) Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision; e) Statutory obligations on tenants to take care of properties and report maintenance needs in a timely fashion; Don't miss out on this rare opportunity to secure this rare unique parcel of vacant rural land located in the peaceful suburb of Londonderry NSW. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. The smart batteries have a combined energy storage capacity of 1280 kilowatt hours (kWh). You can also call any of the following numbers: Top End Phone: 08 8995 5122 Arnhem Phone: 08 8987 0576 Barkly Phone: 08 8962 4558 Big Rivers (Katherine) Phone: 08 8973 8939 How to report maintenance and repairs You can report any of the following ways: contact your local housing maintenance officer visit your local housing office call 1800 104 076. Phone: 1800 422 322. In doing this, we support the operational, recruitment and retention goals of the Department of Defence. Thats why we have compliance officers in the field every day checking the work of our contractors. In the interest of transparency, and for your convenience, below are dashboards of the most requested data. Public housingNew South WalesManagement. Your chosen builder or tradesperson must give you a written contract if: the contract price is over $5,000 (including GST), or the contract price is not known, is for the provision of labour and materials by the contractor the reasonable market cost of which is more than $5,000 (including GST). Back to top Aboriginal flag Torres Strait Islander flag This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. To request maintenance that is not an emergency: For more details, read about response times for maintenance. We review your request and tell you if we accept your request. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. The Government tenders website also provides details of current tender opportunities in accordance withPremiers Memorandum 2007-01. Most public housing is owned by the Queensland Government. stream ;,M~MS|IH3Fr bT+o*JW5}>q rHr`C"RwR'a1 f"~ "$^u220{uMw;~w2{wu=|VhK%0c.PN,ws?f-mj;cA9,2%&le&. Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney, No. 0 We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. I was a Police Officer with the South Australian Police Department for 30 years, working in and with Indigenous communities for 14 years. We recommend prospective contractors to register on Austender and to set up notifications in order not to miss our next tender release. Make sure you have a pen ready to write down the job reference number for your maintenance request. I f you need advice or information on your rights and responsibilities, please call NSW Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au before signing the Agreement. $40 million distributed to community housing providers (CHPs), Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Slashing social housing power bills with rooftop solar, Responsive and Programmed Maintenance contract. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). Managed Sub-award agreements from cradle to grave. How can I access Department of Customer Service information? What happens when you report a maintenance request will depend on what is to be repaired, how it happened and who actually owns the property. It is your responsibility as a tenant is to report any relevant repairs to your housing provider as soon as possible. I worked in many areas ranging from remote areas in the far north of South Australia including Oodnadatta and the Anangu Pitjantjatjara Lands, to Raukkan home of the Ngarrindjeri People on the Coorong and urban Indigenous communities in Elizabeth and . If you need any maintenance or repairs, contact the Housing Call Centre on 13 11 72. We work closely with the property owners to ensure these properties are maintained in good repair and fit for you to live in. Agency Department of Education - SINSW. Housing Authority > Current Tenants > Tenant Toolbox > Maintenance. This site is protected by reCAPTCHA and the Google But they also exist in commercial property, serviced apartments, retirement villages. >W&{U%0j` To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. To discuss this further, contact the maintenance section at your nearest Housing Service Centre. You will be asked to provide details of the damage and when it happened. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800. The Eligible Service Providers (ESP) list provides ASTP with a choice of potential contractors across NSW. endobj Ensuring. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. The main objective is to identify: What owners need to know to obtain a good service contract Ways to evaluate service providers Major service needs Operation and Maintenance Service Contracts An overview of current trends and options, with Federal Housing Administration Insures $46.9 Million Mortgage to Preserve Affordable Housing in Chicago, Illinois. AREA WORKS MANAGER - Department of Housing Maintenance Contract The effective delivery of maintenance services ensuring day to day supervision of sub-contractor services. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. This outlines the business processes for property maintenance, including repairs. We recommend prospective contractors to register on Austender and to set up notifications in order not to miss our next tender release. NSW Auditor General's Department. As a tenant you have rights under the Residential Tenancies Act 2010 and Residential Tenancies Regulation 2019. Not all emergency repairs can be completed immediately, in which case a temporary repair will be carried out. You can contact them in three ways: Call 13 11 72 Email tenant.maintenance@dffh.vic.gov.au If your repair is not urgent, fill in the report non-urgent repairs form. Answers to Further Questions - NSW Federation of Housing Associations Inc. The U.S. Department of Housing and Urban Development (HUD) 's Office of Fair Housing and Equal Opportunity (FHEO) acts as the chief enforcer of the FHA. If you have any concerns about the condition of your property please contact your housing provider directly. As a central agency, our department works across government to advise on matters affecting local communities across regional NSW. The contracts are published on theGovernment tender's website. Consequently, all community housing providers are required to develop plans for the long-term maintenance of their properties. Dollar value range from $10,000 - $500,000 Prepared and assisted in negotiation of Non-Disclosure Agreements, memorandum of . We are celebrating! We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. 2 0 obj agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). We work with local businesses and communities, and we . Having the job reference number will make it easier to make a follow up call to the Maintenance Line. <> St. Mary's Cathedral in Sydney was granted an exemption from the NSW government's 100-person cap on religious services to hold a larger ordination mass on September 19. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. Australia's largest privately owned housing maintenance company, we work with Public Housing and Community Housing organisations across the country. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Around 640,000 maintenance requests were received and actioned in 2020/21. You will need to give as many details as possible about the problem that needs repairing when you call. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. RLC has assisted a large number of public housing tenants to get repairs done through advocacy and Tribunal representation. Everything you need to know as a social housing tenant including rent and rebates, maintenance and repairs and your rights and responsibilities. 3. We spend more than $1 million per day on repairing and maintaining homes. If they determine repairs are needed, the work is generally undertaken between 4 hours and 20 days. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued any other issues we should know, such as dogs on the property, residents that are hearing impaired, items that may be dangerous, special access ways, etc. 7061001. Find information on how we assist service providers with housing and homelessness, protecting children, family, domestic and sexual violence, community planning, disability inclusion, working with Aboriginal communities and legal help.

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