buyer says i sent wrong item

Luckily I was able to contact the Global center and stop the item from shipping to the buyer. 05:49 AM. But just the thought of it would scare a lot of scammers into stopping this shit. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. Read the feedback other have left for the person. Along with photographing everything, try to record any identifying details about the item. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Cause his photo shows a like kind of item but not the brand or pattern I sent. Offer to send him a return shipping label. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. 4) Request return shipping label credit as buyer made false claim. That's why I thought maybe they mislabeled. What to do when wrong item received, seller requesting to send to other buyer. If the shipped item was sold for under $750, delivery notification is adequate proof. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? This has happened a couple of times to us over the years, all part of selling on line Im afaid . A buyer will offer to purchase your item and send a larger payment than required. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. eBay are only concerned with issues that affect their own profit margins. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. You have to make them paying you off a better deal than the hassle you will continue causing for them. Yup pretty much. The buyer could be lying. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. 26-05-2020 For more information kindly send . The buyer received the wrong item. Ebay says I have to "take action" by Sept. 11th. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. 01:24 PM. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. why it was refused and Never heard back. So eBay took the loss when they refunded me. I just wanted someone else to take a look at the photos and tell me what they thought. Answer (1 of 4): Hi. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. I really feel like I am not getting any protection from scammer buyers on eBay. I have multiple people selling my exclusive product for less that I sell it for on Ebay. Buyer contacts me today. I never sold a necklace on ebay period, and never saw that one in my life. You can always appeal later. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I'm not sure where I stand on this now. A little detective work might find the answer. I had to help my mom submit a dispute through eBay, as a buyer. If you have any problems paying for your items, we . Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. They never sent it back. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. what is beyond infinity most expensive car ticket. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. New replies are no longer allowed. - edited To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. Is it not possible to take pics of item A and still send B? If you've changed your mind about the item, check with the seller to see if they'll accept your return. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. How do you prove you sent A? Or just take back the item. e-bay couldnt give two hoots for sellers as long as they are making money. The item is missing parts or features, and this was not disclosed. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? The other thing that is suspect is their account was created the day they ordered the item. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Omg I JUST heard that same story!!!! The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. 26-05-2020 Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Go to usps site and fill out the mail fraud form. So, that explains the different labels and (possibly) the Fragile stickers. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. The thing to remember is that these slip up were t. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Press J to jump to the feed. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. 03:13 PM. Learn the fundamental steps for running an eBay business. I also ask if you have me mixed up with another seller you've purchased from recently. CHAPTER XIII. The buyer pays quickly, and you send the item without concern. 26-05-2020 I suspect someone may have been tampering with mail and package in the delivery system. It sucks. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). Just thought Id share. Do not refund first and try to appeal after. It expressly says this in the PayPal Seller Protection terms. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. I take pics and and email amazon all the details of before and after and the condition it is come back - Has she possibly got you mixed up with a different seller ? Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Is it possible to contact their police department? As seller, here are a few things you can consider before selling to buyer with little or no feedback. The most common dispute for a scammer is the "not as described" dispute. They aren't. on Seller deleted listing immediately after purchase? - edited 26-05-2020 Do not refund half. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. 03:21 PM. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. After completing the sale normally, the seller will post the package with the correct address but the wrong name. Put your blame where it belongs with Chinese sellers! eBay somehow refunded the buyer automatically when the return was delivered. To cancel your order: Go to My Purchases. All sales are final after the buyer rates the seller or 3 days after delivery. Once payment is confirmed you ship it promptly. A collectable which I still have. Strictly No RETURN NO EXCHANGE policy. They may even provide photos of the broken item. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. That photo looks like your shipping label stuck on top of another shipping label. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Other platforms I never had a problem with over 6 years. I had a customer contacted me that the item was damaged in transit. Then gets mixed up on which item was wrong. I will report this to the post master. Our app will file a claim in your stead, saving you time and a potential headache. Someone did this to me a few months ago. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. They sell fake goods and don't pay taxes. Powered by Discourse, best viewed with JavaScript enabled. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. You purchased a specific quantity of an item, but received the wrong amount. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. I've taken back an item I never sold lol. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. on Ebay going to shit with scammers abusing the money back guarantee. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Is eBay likely to refund the buyer? This time, I accidentally sent an ebay buyer the wrong item. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Was full of marks. to fight them over this and go to the Phillippines is beyond annoying. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. This is what people are doing nowadays, so selfish. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. 09-10-2020 Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? I dont understand why he thought that she wouldnt notice? Zero money was left over. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Tip I once again immediately had them call me to dispute this. In this case, the purchase may be completed without flaw. Disputing the chargeback can take a lot of time and hassle on your behalf. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. 2023 Comparitech Limited. 11. All items are made out of High Quality fabric. You must be new here, in this sub anything and everything is a scam ;). If there's something wrong with your item, you can return it to the seller for a refund or a replacement. It is better to talk with them first before doing this. Once they have the code, they disappear and make off with your gift card balance. Somewhat new, never had this happen before. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. But so far no response from buyer. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. They help the organizations to focus on the other parcels they have to deliver. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Yeah you filing that stuff 100% does nothing. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Yes it would be a pain. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Save the case number that the USPS gives you. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. There is one more scam that I have had to deal with. 01:37 PM, on Lol either way I wasnt surprised. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Only first-class mail can be certified. These are both things ebay phone reps suggest. 2) Buyer most likely will open SNAD return request. It certainly looks a much darker top in the listing. Some of this advice may be second nature to you, or may not apply to all sales. I have sent the item you ordered to the address on file with ebay. Those labels are a lot bigger and I never cut them to a smaller size. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. package or mail missing? eBay will not assist with a transaction that occurred beyond its purview.

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